Refunds

If it doesn't work

If a plugin doesn't work on your computer, write to us within 14 days of buying it. Tell us your computer, your system version and your music software. We'll try to fix it with you, and if we can't, we refund the full price.

If you bought it by mistake

Bought it twice, or the wrong one? Tell us within 14 days and we refund it.

How it works

• Write to [email protected] from the email address you bought with.
• The refund goes back to the card or account you paid with, through our store, Moonbase. Your bank decides how long it takes.
• After a refund, the licence is cancelled.

Your legal rights

This policy adds to your rights as a consumer. It doesn't replace them.